Mbanotes.de

2.1 HUMAN RESOURCE MANAGEMENT
1. “One reason for implementing global training programmes is the need to avoid
business losses due to cultural insensitivity”. What sort of training programme
would you recommend to avoid such cultural insensitivity?
2. Bring out some real life examples of how to use interest inventories to improve
employee selection. In doing so, suggest some examples of occupational
interests that you believe might predict success in various occupations including
Professor, Accountant and System Analyst.
3. Design a graphic rating scale for the below mentioned professions:
i) Secretary
ii) Engineer
iii) Web Designer.
4. Develop an incentive plan for the following positions:
i) Chemical Engineer
ii) Plant Manager
iii) Used car sales force
iv) First-line supervisor
Examine the factors that you have to consider in reaching your conclusions.
2.2 MARKETING MANAGEMENT
1. Examine the suitable demographic segmentation variables other than age and
sex for the following industry
• Two wheeler
• Brewery
• Insurance
2. You have been selected by the ABC pharmaceutical company to be a sales force
for the period of three years. Identify and describe how you would progress
through the steps in effective selling.
3. Select an example of a new product failure in the recent context. Explore and
prepare a report highlighting the causes for its failure. Do you think a better
understanding of consumer behaviour could have contributed to its success in
the market place? Do you accept or not? Justify your stand.
4. Design a questionnaire to determine repeat purchase behaviour and brand
loyalty with respect to
• Fairness cream
• Mobile
• Sports shoe
• Ready-to-wear garments
3
2.3 FINANCIAL MANAGEMENT
1. Design an appropriate capital structure which yields more profitability of a
service industry of your choice. Illustrate your answer with the help of an
EBIT-EPS analysis.
2. “The finance manager should take an account of the time value of money in
order to take a correct financial decision.” Elucidate the statement with the
help of suitable illustration.
3. “The goal of capital management is the maximisation of long run earning to
present share holders” – Comment.
4. You are a finance manager in a manufacturing organization. You came to
know the sales are very low when compared to the last year. So you have
decided to do credit sales. Draft a proposal highlighting the decision areas to
be concentrated to avoid non-payment.
2.4 PRODUCTION AND MATERIALS MANAGEMENT
1. Why are some Industries located near the source of raw materials, whereas some
other Industries are located near the market? Justify your answer with practical
examples.
2. Explain the different types of plant layout? Write the advantages and
disadvantages of each types of layouts with exam.
3. Describe the requirements of effective system of production and planning control
in any steel plant.
4. Describe the method of drawing X and R charts. State the formula you would use
in both cases.
2.5 INTERNATIONAL BUSINESS
1. “A company that fails to go global is in the danger of losing its domestic
business to competitors with lower costs, greater experience, better and
products and is a nutshell, more value for customer. – Discuss.
2. “IMF and World Bank serve the interests of industrialized nations rather than
that f the developing countries.” – Discuss.
3. Do you justify that the working pins would really link the present scenario of
International Business with that of the future?
4. Do you think that International Financial institution help in competency
building of World nation and thereby enhance the magnitude the diversity of
global business? Explain.
2.6 PROJECT MANAGEMENT AND ENTREPRENEURSHIP
1. Should we combine debt – related cash flows with project cash flow? Why?
Discuss the issues related to the principle of treating the financing cash flow
separately from the investment cash flow.
2. Demand estimate is an important part of a project feasibility study. What are
the points we should consider is estimating demand?
3. Write a detailed not EON the purpose of post – completion audits and the
strategy employed. Is there any problem faced with the audit of mutually
exclusive projects? Discuss.
4. How can entrepreneurs develop a position of ethical leadership in business
today?
4
2.7.1 HRM : (a) LABOUR WELFARE AND INDUSTRIAL RELATIONS
1. Describe “employee – employer relations” in both organized and unorganized
sectors of this economy?
2. Workers education helps a worker to solve his problems not as an individual
but is a member of his social class discuss?
3. Describe various kinds of statutory welfare programmes available to labourers
in India?
4. Describe the different machinery for the prevention and settlements of
industrial disputes in India?
2.7.1 HRM : (b) TRAINING AND DEVELOPMENT
1. Devise a development program for the managerial personnel of an MNC.
2. Identify the procedures and their pitfalls for the effective implementation of MDP
in organizations and suggest suitable measure to avoid pitfalls.
3. Discuss the training methods available for the development of various skills of
Public Sector employees with suitable illustrations.
4. Examine the training evaluation practices in Indian industries.
2.7.2 MM : (a) SALES AND DISTRIBUTION MANAGEMENT
1. “Salesman should be assigned to that particular territory where his relative
contribution to profit is the maximum”. Discuss this statement and describe the
determinants of sales territory.
2. “The job of personal selling is not merely of booking orders” In the light of this
statement, describe the nature of the selling job and the process of selling in this
present competitive world.
3. As a marketing manager for a nondurable manufacturing company, what factors
would you consider and what process would you adopt to select a distribution
channel? Explain.
4. Some people opine that a middleman increases the cost of marketing, while
others praise it as it adds value to the product. How would you reconcile these
two opposite views?
2.7.2 MM : (b) MARKETING RESEARCH AND CONSUMER BEHAVIOUR
1. How are psychographics distinct from demographics? Why would it be
necessary to study psychographics to better understand marketing and
consumer behaviours?
2. In the early stages of development consumer behaviour was known as buyer
behaviour. What important aspect of the exchange process does this change in
name reflect?
3. What is secondary data? What are the various sources available for secondary
data? How will you evaluate the merits of secondary data?
4. Analyze the consumer decision making process and problems in buying a
luxury car with appropriate examples?
5
2.7.3 FM : (a) INVESTMENT, SECURITY AND PORTFOLIO MANAGEMENT
1. As an individual investor, what aspects of public issues you should be familiar
with? Discuss your views with relevant to the recent trends in primary market.
2. If the market price per share is equal to the book value per share, the following
are equal :
 Return on equity, Earnings price ratio, Total yield.
 Elucidate with few examples.
3. Describe the procedure developed by Markowitz for choosing the optimal
portfolio of risky assets with suitable examples.
4. How and when will you adopt (1) Portfolio Reconstruction (2) Portfolio
Rebalancing and Upgrading and (3) Performance attribution when you are an
efficient portfolio manager?
2.7.3 FM : (b) MANAGEMENT OF FUNDS
1. As a management accountant you are asked to introduce a system of capital
expenditure control for your organisation. Explain in detail the important
feature you want to incorporate in system you propose to introduce, with a
suitable example of a project involving capital expenditure.
2. “Efficient inventory management is reflected in the liquidity and profitability of
the firm”. Do you agree? Justify your statement.
3. “Lease financing has proved its unique adaptability to various financial
problems”. Explain with suitable examples.
4. If sales forecast is subject to error, then there is no purpose of budgetary. Do you
agree (or) disagree. Give your views by appropriate examples.
2.7.4 PM : (a) PRODUCTION, PLANNING, CONTROL AND MAINTENANCE
1. List out the different phases of production planning and control in a MNC and
briefly discuss each.
2. Discuss the need for demand forecasting in planning. As a manager discuss the
benefits in an organization.
3. Discuss the techniques involved in quality control. Point out the advantages
and limitations.
4. Assume that you are a production manager for TATA Steel, How will you deal break
down maintenance cost? What types of maintenance you will adopt for them.
2.7.4 PM : (b) QUALITY MANAGEMENT
1. Discuss the characteristics of an effective leader regarding quality of daily usage
products in the present economic circumstances.
2. List out measures to be taken by a manufacturing organization to handle
customer’s complaints in order to retain them.
3. An acceptance control chart has limits that are based on the specification limits
for the product rather than limits which differentiate between random and
assignable causes. Under which circumstance should a quality manager
consider using an acceptance control chart?
4. According to current quality management thinking, what type of approaches to
quality improvement is least likely to produce positive results?
6
2.7.5 SYSTEMS : (a) PERSONAL PRODUCTIVITY TOOLS
1. Create a document and write brief notes on applying following operations.
a. Put Bullets and Numbers
b. Apply various Font parameters.
c. Apply Left, Right, and Centre alignments.
d. Apply hyperlinks
e. Insert pictures
f. Insert ClipArt
g. Show the use of WordArt
h. Add Borders and Shading
i. Show the use of Find and Replace.
j. Apply header/footers
2. Compare the cost, overheads and sales figures of a company for last three years
through appropriate chart in MS-Excel.
3. Students will prepare for their upcoming test over mail merge by practicing
three different types of mail merge; from a MS-Access database, an MS-Excel
spreadsheet, and using the Mail-Merge function built into MS-Word.
4. Briefly write the advanced features of the software used in making the
presentation.
2.7.5 (b) INFORMATION TECHNOLOGY
1. As an Information Technology employee express your opinion about client server
network along with its advantages and disadvantages in any company.
2. As a manager of amazon.com how you handle this model and also explain under
which model do Amazon.com comes.
3. As an info entrepreneur, assess your options for growth in software project.
4. How does an ERP system enforce best practices for an Indian organization?

1.1 PRINCIPLES OF MANAGEMENT
1. Choose one academic administrator and another public administrator and
conduct interview and then ask them how their job differs from that of business
managers. How do they know how well their department, institution or
organization is performing, Since profit is probably not one of the criteria for
assessing effectiveness and efficiency?
2. Design a interview schedule and conduct the interview a manager in your
locality and ask him how many subordinates he has. Are different numbers of
subordinates supervised at the top, the middle, and the bottom of the
organizational hierarchy? What really determines the span of management in
the organization.
3. “There are two notions about relationship between job satisfaction and
productivity: a happy worker is a productivity one; a happy worker is not
necessarily a productive one. Critically evaluate this statement and bring out the
situations under which each statement is true”.
4. “Planning is the basis, delegation is the key, information is the guide, and action
is the essence of control of.” Trace the relationship between control and other
functions with real life examples.
1.2 ACCOUNTING FOR MANAGERS
1. How a financial statement helps the investors and creditors for a service based
company and manufacturing company. Give your views by taking any of the one
company of your choice on both the sector.
2. Identify the financial ratio on which type of retail stores adopted. Further analyse
the various importance of those ratio and give your views. How it will help the
retail store.
3. Discuss various applications of the Break Even Chart. Enumerate the various
criticism usually levelled against Break Even Charts. Differentiate how this
Break Even chart helps the service sector and manufacturing sector.
4.From the following particulars, prepare the Balance Sheet of Sri Mohan Ram.
Current Ratio -- 2
Working Capital -- Rs. 4,00,000
Capital block to Current Assets -- 3:2
Fixed Asset to turnover -- 1:3
Sales Cash / Credit -- 1:2
Stock Velocity -- 2 months
Creditor’s velocity -- 2 months
Debtor’s velocity -- 3 months
Capital block Net Profit -- 10% of turnover
Debentures / Share Capital -- 1:2
Gras Profit Ratio -- 25% (to Sales)
Reserve -- 2.5% of turnover
3
1.3 MANAGERIAL ECONOMICS
1. Out of your own experience find out the reasons for failure of business
forecasting even in the experienced companies.
2. Take the IT sector as an example for perfect competition and analyse the
character.
3. Prepare an essay to show the growth of National Income in India after
Independence
4. Explicit the empirical production and explain optimum combination of inputs
with diagrams..
1.4 LEGAL ENVIRONMENT OF BUSINESS
1. “A contract which is regular in all respects may still fail if there is no Conesus
ad idem”. Explain
2. “No one can give what he himself has not”. Discuss the exceptions
3. “The property of the company is the property of its members”. Comment
4. “It is compulsory for every company to register articles of association”. Comment
1.5 RESEARCH METHODOLOGY AND STATISTICS
1. “Creative Management, whether in Public Administration or Private Industry,
depends on Methods of Inquiry that Maintain Objectivity, Clarity, Accuracy and
Consistency.” Examine the significance of research and this statement –Discuss.
2. A random sample of size 70- is taken from an infinite normal population, which
has its mean and variance as 200 and 750, respectively. What is the probability
that the sample mean is greater than 205?
3. Consider any research problem of interest to you. Structure it in terms of an
appropriate hypothesis to be tested. Also, mention the possible errors and
recommendation associated with your hypothesis. Illustrate your answer with
the help of suitable examples.
4. An agricultural officer wants to study the effect of four different fertilizers on the
yield (in tons) of a specific crop. The corresponding data are as shown below.
Fertilizer Plot A B C D 1 100 150 120 70 2 80 70 110 100 3 68 90 85 78 4 125 138 60 124
Check whether there is a significant difference between the yields of different
fertilizers using the Krurkal – Wallis test at a significance level of 0.01.
4
1.6 INTERNATIONAL BUSINESS
1. “A company that fails to go global is in the danger of losing its domestic business
to competitors with lower costs, greater experience, better products and, is a
nutshell, more value for customer. – Discuss.
2. “IMF and World Bank serve the interests of industrialized nations rather than
those of the developing countries.” – Discuss
3. Do you justify that the working pins would really link the present scenario of
International Business with that of the future?
4. Do you think that international financial institution help in competency building
of world nation and thereby enhance the magnitude the diversity of global
business? Explain.
1.7 MANAGERIAL COMMUNICATION
1. Compare the barriers to oral and written communication. Which is more
challenging? provide the ways and means of overcoming these challenges.
2. What is the relationship between leadership behaviour and effectiveness of
communication? as a leader draft a letter to your subordinates to propose new
product ideas.(Assume a FMCG company of your choice)
3. What are Blogs? How Blogs can be used to promote business for a company selling
designer leather goods? List out the essential characteristics of a good blog.
4. In what way business and academic reports differ? Draft a business report to be
submitted by a Regional sales manager to Vice President of a company
marketing medical equipments.
1.8 ORGANIZATIONAL BEHAVIOUR
1 Suggest any suitable motivational theory for IT industry and substantiate your
views.
2. “Attitude determines your Altitude”-Substantiate your views on this quote with
relevant corporate examples.
3. “A happy Worker is a productive worker”- Discuss in a behavioural perspective.
4. ‘Organisational development involves the development of organization in the
light of its future expansion plan’. Elaborate your views.

2.1 ORGANIZATIONAL BEHAVIOUR
1 Suggest any suitable motivational theory for IT industry and substantiate your
views.
2. “Attitude determines your Altitude”-Substantiate your views on this quote with
relevant corporate examples.
3. “A happy Worker is a productive worker”- Discuss in a behavioural perspective.
4. ‘Organisational development involves the development of organization in the
light of its future expansion plan’. Elaborate your views.
2.2 MANAGEMENT INFORMATION SYSTEM
1. Discuss MIS strategies that companies in the electricity utilities industry could
employ to achieve a competitive advantage.
2. “The best way to reduce systems development costs is to use application
software packages or fourth-generation tools”. Do you agree or disagree?
Substantiate your answer.
3. Adopting an enterprise application is a key business decision as well as a
technology decision. Do you agree or disagree? Justify your views.
4. Discuss in detail the activities involved in the development of e-commerce based
Information System in a retail sector.
2.3 DATABASE MANAGEMENT SYSTEM
1. Create an ER diagram for the loan management system of a finance company.
Loans are given on the purchase of various items with different interest rates.
The company keeps track of defaulters and taken appropriate steps against
them. Make and state suitable assumption (if any).
2. Draw a neat sketch to indicate the architecture of a distributed data base system for
college administration process with an example. Explain the various forms of data
for fragmentation used in DDB.
3. Develop a conceptual data model for a hospital information system and write a
PL/SQL program using oracle to perform the following tasks.
a) Print the patient – details according to room wise.
b) Print the patient – details according to disease wise.
c) Print the patient – details according to the doctors attending them.
(Assume your own tables and fields)
4. Consider the following relational schema
Account (A/C No., branch name, balance)
Loan (Loan No., A/C No.)
Depositor (Customer Name, A/C No.)
Borrower (Customer Name, Loan No.)
Write queries in SQL for the following.
a) Find all loan number for loan made at Thanjavur branch.
b) Find all customers who have both a loan and an account in the bank at each
bank.
c) Find the number of depositors in each branch.
3
2.4 E-COMMERCE
1. Give the skeleton of the design of a virtual library system for the UGC.
2. E – Commerce is a boom to the corporate world – comment.
3. Compare the communication system in traditional business and on-line
business.
4. Discuss the role of data mining techniques and data visualization in ECommerce.
2.5 ENTERPRISE RESOURCE PLANNING
1. Rank the various ERP packages in the order of their market share. Give suitable
suggestions for your ranking.
2. Carrying out a study of EPC as adopted by SAP and show how it complements
the Generic Modeling Technique.
3. Is IRP implementation same as ERP packages implementation? Give reasons for
your answer.
4. Discuss briefly about the organization with ERP and organization without ERP.
Which type of organization is better? Substantiate your views.
2.6 DATA WAREHOUSING AND DATA MINING
1. Suppose that a data warehouse for big-university consist of the following four
dimensions: Student, Course, Semester and Instructor, and two measures count
and avg_grade. When at the lowest conceptual level (Ex. For a given student,
course, semester and instructor combination), the avg_grade measure stores the
actual course grade of the student. At higher conceptual level, avg_grade stores
the average grade for the given combination.
a. Draw a snowflake schema diagram for the data warehouse.
b. Starting with the base cuboid (Student, Course, Semester, Instructor). What
specific OLAP operations (eg. Roll-up from Semester to Year) should one
perform in order to list the average grade of MBA courses for each biguniversity students.
c. If each dimension has five levels (including all) such as
Student<major<status<university<all, how many cuboids will this cube
contains (including the base).
2. Give an example where data mining is crucial to the success of a business. What
data mining functions does this business need? Can they be performed
alternatively by data query processing or simple statistical analysis?
3. Illustrate with an example, each of the following data mining functionalities:
(a) Association and Correlation analysis, (b) Classification, (c) Prediction,
(d)Clustering and (e)Evolution analysis.
4. Describe in detail about the various applications of data mining in finance,
biomedical science and retail fields.
4
2.7.1 SOFTWARE PROJECT MANAGEMENT
1. a) How an user can be involved in defining a project? Explain.
b) Identify the milestones in a project schedules plan. Discuss the difficulties in
preparing the plan.
2. a) Compare the initial and final schedule of a project with an example.
b) How weak quality in a project can be anticipated? Justify your answer.
3. a) Discuss the relationships that exist among activities. Give examples.
b) How to create the activity responsibility matrix? Give its importance.
4. a) Discuss the vendor management tools in project.
b) Explain the various attributes of successful leader.
2.7.2 ADVANCED WEB DESIGN
1. Design and develop a website using ASP .NET MVC 4, EF, Knockoutis and
Bootstrap for an online trading company.
2. Design a website on your own and discuss the following for developing your
website:
(a) Identify which type of website you will design – personal, organizational or
commercial. Write a brief paragraph describing the website’s overall purpose
and its targeted audience. Create a name for your website.
(b) List atleast three general goals for your website. List elements in addition to
text – photos, music, animation, and so forth – that you could include on
your general goals.
(c) Identify the design tools you expect to use to develop your website.
(d) Identify an available domain name and URL for your website. Research to
make sure it is available.
3. Design and develop a website for a MNC and describe the following:
(a) Identify the element(s) that you could include on your website that would
convey to its audience that the website’s content is current.
(b) Identify the connectivity tools you will use to encourage users to publish or
promote your content and explain how you will use them.
(c) Identify ways you can promote interactivity at your website.
(d) Create an appropriate tag line for your website and describe how you will
use it in the website’s design.
(e) Describe how you plan to use basic design principles to enhance your
website’s usability.
4. Use any one of the search engine to search for websites for network marketing
companies and describe the following process: (a) Open each website in a different
tab; (b) Review the privacy and data security issues and tools discussed at each
website; and (c) Explain how you would use this information to ensure the privacy
of visitors’ information and the security of visitors’ data at your website.

1.1 PRINCIPLES OF MANAGEMENT
1. Choose one academic administrator and another public administrator and
conduct interview and then ask them how their job differs from that of business
managers. How do they know how well their department, institution or
organization is performing, Since profit is probably not one of the criteria for
assessing effectiveness and efficiency?
2. Design a interview schedule and conduct the interview a manager in your
locality and ask him how many subordinates he has. Are different numbers of
subordinates supervised at the top, the middle, and the bottom of the
organizational hierarchy? What really determines the span of management in
the organization.
3. “There are two notions about relationship between job satisfaction and
productivity: a happy worker is a productivity one; a happy worker is not
necessarily a productive one.” Critically evaluate this statement and bring out
the situations under which each statement is true.
4. “Planning is the basis, delegation is the key, information is the guide, and action
is the essence of control of.” Trace the relationship between control and other
functions with real life examples.
1.2 MANAGERIAL ECONOMICS
1. Out of your own experience find out the reasons for failure of business
forecasting even in the experienced companies.
2. Take the IT sector as an example for perfect competition and analyse the
character.
3. Prepare an essay to show the growth of National Income in India after
Independence
4. Explicit the empirical production and explain optimum combination of inputs
with diagrams.
1.3 ACCOUNTING FOR MANAGERS
1. How a financial statement helps the investors and creditors for a service based
company and manufacturing company. Give your views by taking any one of the
company of your choice on both the sector.
2. Identify the financial ratio on which Managerial of retail store should focus.
Further analyse the various importance of those ratio and give your views. How
it will help the retail store.
3. Discuss various applications of the Break Even Chart. Enumerate the various
criticism usually levelled against Break Even Charts. Differentiate how this
Break Even chart helps the service sector and manufacturing sector.
3
4.From the following particulars, prepare the Balance Sheet of Sri Mohan Ram.
Current Ratio -- 2
Working Capital -- Rs. 4,00,000
Capital block to Current Assets -- 3:2
Fixed Asset to turnover -- 1:3
Sales Cash / Credit -- 1:2
Stock Velocity -- 2 months
Creditor’s velocity -- 2 months
Debtor’s velocity -- 3 months
Capital block Net Profit -- 10% of turnover
Debentures / Share Capital -- 1:2
Gras Profit Ratio -- 25% (to Sales)
Reserve -- 2.5% of turnover
1.4 MARKETING MANAGEMENT
1. Examine the suitable demographic segmentation variables other than age and
sex for the following industry
• Two wheeler
• Brewery
• Insurance
2. You have been selected by the ABC Pharmaceutical Company to be a sales force
for the period of three years. Identify and describe how you would progress
through the steps in effective selling.
3. Select an example of a new product failure in the recent context. Explore and
prepare a report highlighting the causes for its failure. Do you think a better
understanding of consumer behaviour could have contributed to its success in
the market place? Do you accept or not? Justify your stand.
4. Design a questionnaire to determine repeat purchase behaviour and brand
loyalty with respect to
• Fairness cream
• Mobile
• Sports shoe
• Ready-to-wear garments
1.5 HUMAN RESOURCE MANAGEMENT
1. “One reason for implementing global training programmes is the need to avoid
business losses due to cultural insensitivity”. What sort of training programme
would you recommend to avoid such cultural insensitivity?
2. Bring out some real life examples of how to use interest inventories to improve
employee selection. In doing so, suggest some examples of occupational
interests that you believe might predict success in various occupations including
Professor, Accountant and System Analyst.
3. Design a graphic rating scale for the below mentioned professions:
i. Secretary
ii. Engineer
iii. Web Designer
4
4. Develop an incentive plan for the following positions:
i. Chemical Engineer
ii. Plant Manager
iii. Used car sales force
iv. First-line supervisor
Examine the factors that you have to consider in reaching your conclusions.
1.6 PRODUCTION AND MATERIALS MANAGEMENT
1. Why are some Industries located near the source of raw materials, whereas some
other Industries are located near the market? Justify your answer with practical
exam.
2. Explain the different types of plant layout? Write the advantages and disadvantages
of each type of layouts with exam.
3 Describe the requirements of effective system of production and planning control
in any steel plant.
4. Assume that you have been appointed as quality control manager of a textile
company. How will you control the quality of the products by using various
control charts? Discuss the construction procedure and application of each
chart in maintaining the quality of products.
1.7 RESEARCH METHODS FOR MANAGEMENT
1. Consider the following research questions:
(a) How do the minority groups in a university view the students counselling
program?
(b) Examine the relationship between intelligence and creativity among the
students.
(i) The type of research that would best answer the question
(ii) An appropriate sampling method
(iii)The best method of collecting the data.
2. Discuss the role of Regression Analysis in business and industry. How are
Regression Coefficients helpful in analysing the regression lines?
3. The mean weekly sales of soap bars in department stores was 146.3 bars per
store. After an advertising campaign, the mean weekly sales in 22 stores for a
typical week was increased to 153.7 and showed a standard deviation of 17.2.
Was the advertising campaign successful? Substantiate your views.
4. Prepare a questionnaire for the following research problem:
“Identify the factors influencing recently married couples striking a divorce”

M.B.A- IYR – Assignment

2.1 INTERNATIONAL HUMAN RESOURCE MANAGEMENT
1. “Do you think Inter-country difference affect Human resource practice” –
Substantiate your views.
2. “International staffing is as similar as staffing practices done in domestic” –
Discuss in detail.
3. Give two specific examples of MNC of your choice near you. Compare its HR
practice with any public or private organization of your country.
4. How does appraising an expatriate’s performance differ from appraising that of a
home office manager? How would you avoid some of the unique problems of
appraising the expatriate’s performance? Explain.
2.2 INTERNATIONAL MARKETING MANAGEMENT
1. An Indian company wants to enter into international markets. The company
decided to involve another company in the foreign country. Explain the mode of
entry where the involvement of foreign country is possible and state in which
situations each of them is suitable.
2. Why does direct investment in foreign market attend marketers the greatest
degree of control over international marketing activities? Explain with live
examples.
3. How can an organisation determine its best option for entering an international
trade agreement such as NAFTA and international governing organisations such
as WTO have on decisions to expand internationally?
4. Formulate competitive market entry strategies that leverage the advantages of
international operations.
2.3 INTERNATIONAL FINANCIAL MANAGEMENT
1. Consider any two Indian Companies of your choice. One Company is manufacturing
petrochemicals in India and sells them in global markets in competition with
German, American and Japanese firms. The other manufactures and exports
pickles and Indian Spices to Europe and Middle East competing with other firms,
which either import these products from India or manufacture them in India and
sell in the same markets. Which of these two firms faces the more severe operating
exposure to exchange rates? Discuss in detail.
2. In the absence of a common currency throughout the world, a series of problems
may arise in International Cash Management.” What are those problems? How
can those problems are overcome.
3. An export company wants to raise capital from international markets. What are
the basic considerations the firm should take into account while making this
international financing decision? Discuss.
4. A country’s current account balance is equal to its private savings surplus minus its
government budget deficit. Assume that a country has a current account surplus of
$ 10,000, a government budget deficit of $ 1,500, and private savings of $ 12,000.
What is the country’s investment? Is the country saving more or less than is needed
to finance its investment and budget deficit? Explain in detail.
3
2.4 LOGISTICS AND SUPPLY CHAIN MANAGEMENT
1. You are assigned the position of Chief Manager in a logistics company located at
Mumbai. You have customer all over India. Your responsibility is to collect the
goods from various sources and export it from the nearest port. How do you do
the operation, and explain the problems you may face during the logistical
operations?
2. Assume that you are a warehouse designer. Mr. Adithya has decided to
construct a warehouse in the central part of the state. Counsel Mr. Adithya in
designing the warehouse with different sizes and shapes and explain its
relationship with material-handling system. Suggest the reason for constructing
square design warehouse and rectangular design warehouse.
3. A Multinational FMCG company is going to enter India, next year which has its
network in more than 20 countries across the world. The company is planning
to have its business throughout India. You are appointed as logistics manager of
that company. As a Logistic manager, how do you support the company in
achieving customer satisfaction which is one of the key objectives of the
company? You can quote strategies from currently operating FMCG companies.
4. Since tough competition is going on in the market in all the fields, device
strategies to face competition of chain of Pharmacies. Explain your views based
on logistics management.
2.5 GLOBAL STRATEGIC MANAGEMENT
1. Several CEO’s of larger Corporations in recent times are forced to resign when
they are unable to deliver Superior performance. Discuss this in the light of
nuances of strategy execution.
2. How MC Kinsey’s 7s frameworks can be used to evaluate the fit between
organizational strategies during implementation?
3. “Social audit is defined as it is a systematic study about an organization’s
performance with regard to the society or environment and to be distinguished
from the economic benefits derived out of its performance” – What will be the
reason for social audit needed under Global management system or process?
4. What have been DELL competitive advantages in the Global industry? How
transferable are those competitive advantages across boards?
4
2.6 INTERNATIONAL TRADE POLICIES AND DOCUMENTATION
1. What are the various measures taken by the Global organization like United
Nations organization in the matter of (a) Trade & Commerce (b) peace and
Tranquility in the world (c) Nuclear disarmament (d) Disaster management
(e) poverty eradication (f) Terrorism (g) Literacy with particular reference to
Country level is functions with functionaries.
2. What are our foreign policies with USA & UK and how they different from other
European Countries and neighboring countries in Asia.
3. What are the various alternatives available to an expected from the view point of
realizing export proceeds? Arrange than in order of safety. What are the risks
associated with each of these alternatives?
4. Elaborate on the various regulatory and commercial documents used in export?
Highlight the functions of these documents.
2.7.1 INTERNATIONAL MARKETING RESEARCH AND CONSUMER BEHAVIOUR
1. “Observational studies in which the subjects are not first informed that their
behavior is being observed are unethical.” – Comment
2. Sweet cookies are planning to launch a new line of cookies and want to assess
the market size. The cookies have a mixed Chocolate-Pineapple flavor and will be
targeted at the premium end of the market. Discuss the six W’s of a descriptive
research design that may be adopted.
3. Coca Cola is considering introducing very small bottles of its product to Brazil.
These would cost less than bottled water. Discuss whether or not the company
should do so.
4. A college student has just purchased a new Apple iPad. What factors might
cause the student to experience post-purchase dissonance? How might the
student try to overcome it? How can the retailer who sold the computer help
reduce the student is dissonance? How can the computer’s manufacturer help?
2.7.2 EXPORT AND IMPORT FINANCE
1. “India has adequate institutional infrastructure available for exports”. Justify
the statement explain
2. Analyse India’s current foreign trade. What are the suggestive measures provided in
the current export import policy 2009-2015 to improve the foreign trade?
3. Suppose you are a manager of an Export – Import firm. Develop an EDI plan for
your organization.
4. Super Chip Company is a manufacturer of computer chips that are used in
computer aided manufacturing equipment. Super chip products are the best
available and in many cases the only product that meets certain specifications.
Therefore, the demand for its components is high. The company has been in
business for more than ten years and has established an excellent reputation for
on-time delivery. What method of payment would you expect is most often used
by buyers of super chip company products? Justify your response.

1.1 PRINCIPLES OF MANAGEMENT
1. Choose one academic administrator and another public administrator and
conduct interview and then ask them how their job differs from that of business
managers. How do they know how well their department, institution or
organization is performing, Since profit is probably not one of the criteria for
assessing effectiveness and efficiency?
2. Design a interview schedule and conduct the interview a manager in your
locality and ask him how many subordinates he has. Are different numbers of
subordinates supervised at the top, the middle, and the bottom of the
organizational hierarchy? What really determines the span of management in
the organization.
3. “There are two notions about relationship between job satisfaction and
productivity: a happy worker is a productivity one; a happy worker is not
necessarily a productive one. Critically evaluate this statement and bring out the
situations under which each statement is true”.
4. “Planning is the basis, delegation is the key, information is the guide, and action
is the essence of control of.” Trace the relationship between control and other
functions with real life examples.
1.2 INTERNATIONAL ACCOUNTING
1. Make out a trial balance with imaginary figures. Draw the profit and Loss
Account and Balance sheets from in trial balance which you have constituted.
2. Price differences in different geographic segments make international accounting
a challenging Endeavour. How experts overcome this challenge?
3. Analyze the recent trends in harmonizing financial reporting efforts taken by
super national organizations.
4. Internationalization of accounting profession is the need for the hour –
Substantiate your answer with examples.
1.3 INTERNATIONAL ECONOMICS
1. ‘Negative balance of trade creates so many problems in developing countries'.
Examine these statements on India’s point of view with suitable examples.
2. Export from India is helpful to correct the disequilibrium in the balance of
payments position in India, give your views and justify with examples.
3. “The changes in both supply and demand conditions influence a country’s
international terms of trade and volume of trade”. Justify it with suitable
examples.
4. Illustrate how the tariffs, quotas and subsidies affect domestic markets, and also
identify the winners, losers and net country welfare effects of protection.
3
1.4 INTERNATIONAL BUSINESS ENVIRONMENT
1. Define international business environment how does the home country
environment influence foreign business operation of a firm? Explain?
2. There is a view that the future of world trade is going to be one of trade among
trade blocks rather than trade among nations. Give reasons for your answer.
3. Imagine that you are an engineer who has been offered a job as the CEO of a
large American MNC based in Dubai. What are the important cross cultural
issues you are likely to face and how would you resolve them?
4. Why are Japanese businesses worried about the EU-South Korea free trade
agreement? Why are Japanese Policy markers trying to sign a similar deal with
the EU? Discuss in the detail.
1.5 FOREIGN POLICY OF INDIA
1. “Major global powers influenced the foreign policy of India-Now India is
gradually gaining momentum to influence the foreign polices of major powers”.
Elucidate.
2. Explain the association between India and UNO. How can India play a vital role
in the policy formulation mechanism of the UNO?
3. Assume that you are Fidel Castro, What kind of trade relationship with the
United States would be in your interest? What type would be willing to accept?
4. What are some of the major factors that have influenced the yen/ dollar
exchange rate in the past decade? Have different factors become more important
at different times? If so, which ones?
1.6 INFORMATION TECHNOLOGY AND E-COMMERCE
1. Ethical dimensions of IT are often neglected, which lead to complications in
businesses. Explain in brief, the ethical and social dimensions of IT.
2. Assume that you are the design engineer of a retail company. The company
wants to automate the payment system. What are the factors that you would
consider while designing the electronic payment system?
3. Innovation in Information Technology has changed the way people think. List
out the major features of this innovation and how these features can be used to
develop a marketing strategy for the target market.
4. Whilst e-commerce related activities have grown substantially over the last few
years, some consumers are still unwilling to accept the on-line self service ecommerce business model. Explain why such a reluctance to accept it.
4
1.7 COMMUNICATION FOR GLOBAL MANAGERS
1. Assuming you are a Chief Personnel Manager of a leading MNC, draft a letter
calling a candidate for an interview in reply to his application for the position of
Chief Financial Executive.
2. Assume yourself as a Customer Relationship manager of a bank. You have
received a letter from your customers who have complained to you about the
rude behaviour of a computer clerk. Since the customer is an important person,
write a letter to convince the customer.
3. Define Agenda. Prepare an agenda for a newly started public organization and
explain the basic components of an agenda.
4. “You have recently joined a branch of a company as its manager. Write a report
to the head office on the defects in the routine work of the branch in detail”?
1.8 ORGANISATIONAL BEHAVIOUR
1. Suggest any suitable motivational theory for IT industry and substantiate your
views.
2. “Attitude determines your Altitude”-Substantiate your views on this quote with
relevant corporate examples.
3. “A happy Worker is a productive worker”- Discuss in a behavioral perspective.
4. “Organisational development involves the development of organization in the
light of its future expansion plan”. Elaborate your views.

1.1 PRINCIPLES OF MANAGEMENT
1. Choose one academic administrator and another public administrator and conduct
interview and then ask them how their job differs from that of business managers.
How do they know how well their department, institution or organization is
performing, since profit is probably not one of the criteria for assessing effectiveness
and efficiency?
2. Design a interview schedule and conduct the interview a manager in your locality and
ask him how many subordinates he has. Are different numbers of subordinates
supervised at the top, the middle, and the bottom of the organizational hierarchy?
What really determines the span of management in the organization?
3. “There are two notions about relationship between job satisfaction and productivity: a
happy worker is a productivity one; a happy worker is not necessarily a productive
one. Critically evaluate this statement and bring out the situations under which each
statement is true”.
4. “Planning is the basis, delegation is the key, information is the guide, and action is
the essence of control of.” Trace the relationship between control and other functions
with real life examples.
1.2 MARKETING MANAGEMENT
1. Examine the suitable demographic segmentation variables other than age and
sex for the following industry
• Two wheeler
• Brewery
• Insurance
2. You have been selected by the ABC pharmaceutical company to be a sales force
for the period of three years. Identify and describe how you would progress
through the steps in effective selling.
3. Select an example of a new product failure in the recent context. Explore and
prepare a report highlighting the causes for its failure. Do you think a better
understanding of consumer behaviour could have contributed to its success in
the market place? Do you accept or not? Justify your stand.
4. Design a questionnaire to determine repeat purchase behaviour and brand
loyalty with respect to
• Fairness cream
• Mobile
• Sports shoe
• Ready-to-wear garments
1.3 FINANCIAL MANAGEMENT
1. Design an appropriate capital structure which yields more profitability of a
service industry of your choice. Illustrate your answer with the help of a EBITEPS analysis.
2. The finance manager should take an account of the time value of money in order
to take a correct financial decision. Elucidate the statement with the help of
suitable illustration.
3. The goal of capital management is the maximisation of long run earning to
present share holders. – Comment
4. You are a finance manager in a manufacturing organization. You came to know
the sales are very low when compared to the last year. So you have decided to do
credit sales. Draft a proposal highlighting the decision areas to be concentrated
to avoid non-payment.
3
1.4 DATABASE MANAGEMENT SYSTEM
1. Create an ER diagram for the loan management system of a finance company.
Loans are given on the purchase of various items with different interest rates.
The company keeps track of defaulters and taken appropriate steps against
them. Make and state suitable assumption (if any).
2. Draw a net sketch to indicate the architecture of a distributed data base system for
college administration process with an example. Explain the various forms of data
fragmentation used in DDB.
3. Develop a conceptual data model for a hospital information system and write a
PL/SQL program using oracle to perform the following tasks.
a) Print the patient – details according to room wise.
b) Print the patient – details according to disease wise.
c) Print the patient – details according to the doctors attending them.
(Assume your own tables and fields)
4. Consider the following relational schema
Account (A/C No., branch name, balance)
Loan (Loan No., A/C No.)
Depositor (Customer Name, A/C No.)
Borrower (Customer Name, Loan No.)
Write queries in SQL for the following.
a) Find all loan number for loan made at Thanjavur branch.
b) Find all customers who have both a loan and an account in the bank at each
bank.
c) Find the number of depositors in each branch
1.5 HUMAN RESOURCE MANAGEMENT
1. “One reason for implementing global training programmes is the need to avoid
business losses due to cultural insensitivity”. What sort of training programme
would you recommend to avoid such cultural insensitivity?
2. Bring out some real life examples of how to use interest inventories to improve
employee selection. In doing so, suggest some examples of occupational
interests that you believe might predict success in various occupations including
Professor, Accountant and System Analyst.
3. Design a graphic rating scale for the below mentioned professions:
i. Secretary
ii. Engineer
iii. Web Designer
4. Develop an incentive plan for the following positions:
i. Chemical Engineer
ii. Plant Manager
iii. Used car sales force
iv. First-line supervisor.
Examine the factors that you have to consider in reaching your conclusions.
4
1.6 MANAGEMENT INFORMATION SYSTEM
1. Discuss MIS strategies that companies in the electricity utilities industry could
employ to achieve a competitive advantage.
2. “The best way to reduce systems development costs is to use application
software packages or fourth-generation tools”. Do you agree or disagree?
Substantiate your answer.
3. Adopting an enterprise application is a key business decision as well as a
technology decision. Do you agree or disagree? Justify your views.
4. Discuss in detail the activities involved in the development of e-commerce based
Information System in a retail sector.
1.7 SOFTWARE PROJECT MANAGEMENT
1. a) How an user can be involved in defining a project? Explain.
b) Identify the milestones in a project schedules plan. Discuss the difficulties in
preparing the plan.
2. a) Compare the initial and final schedule of a project with an example.
b) How weak quality in a project can be anticipated? Justify your answer.
3. a) Discuss the relationships that exist among activities. Give examples.
b) How to create the activity responsibility matrix? Give its importance.
4. a) Discuss the vendor management tools in project.
b) Explain the various attributes of successful leader.
1.8 FINANCIAL AND MANAGEMENT ACCOUNTING
1. How a financial statement helps the investors and creditors for a service based
company and manufacturing company. Give your views by taking any of the one
company of your choice on both the sector.
2. Identify the financial ratio on which type of Managerial of retail stores adopted.
Further analyse the various importance of those ratio and give your views. How
it will help the retail store.
3. Discuss various applications of the Break Even Chart. Enumerate the various
criticism usually levelled against Break Even Charts. Differentiate how this
Break Even chart helps the service sector and manufacturing sector.
4. From the following particulars, prepare the Balance Sheet of Sri Mohan Ram.
Current Ratio -- 2
Working Capital -- Rs. 4,00,000
Capital block to Current Assets -- 3:2
Fixed Asset to turnover -- 1:3
Sales Cash / Credit -- 1:2
Stock Velocity -- 2 months
Creditor’s velocity -- 2 months
Debtor’s velocity -- 3 months
Capital block Net Profit -- 10% of turnover
Debentures / Share Capital -- 1:2
Gras Profit Ratio -- 25% (to Sales)
Reserves -- 2.5% of turnover

2.1 E-COMMERCE
1. Give the skeleton of the design of a virtual library system for the UGC.
2. “E-commerce is a boom to the corporate world” – Comment.
3. Compare the communication system in traditional business and on-line business.
4. Discuss the role of data mining techniques and data visualization in E-Commerce.
2.2 E-COMMERCE: APPLICATION AND SECURITIES
1. Elucidate the management challenges and issues in online Banking.
2. Outline the various needs of security in E-Commerce Industry.
3. Narrate the characteristics of supply chain management in E-Commerce and its
application in software.
4. Elaborate the various forces influencing the growth of E-Commerce.
2.3 INTERNET AND JAVA PROGRAMMING
1. Write a java program for college admission system with AWT packages and
handle its events using their modules.
2. Discuss the java database connectivity. Write an AWT program to explain JDBC
connectivity for employee payroll calculation.
3. Explain in detail the Applet life cycle. Write a program to show the working of
every function in Applet. Discuss how Applets are virus free.
4. What are exceptions? Discuss various types of exceptions in JAVA programming.
How can you handle them? Write JAVA code to handle your own exception.
2.4 ADVANCED WEB DEVELOPMENT AND DESIGN TOOLS
1. Design and develop a website using ASP .NET MVC 4, EF, Knockoutis and
Bootstrap for an online trading company.
2. Design a website on your own and discuss the following for developing your
website:
(a) Identify which type of website you will design – personal, organizational or
commercial. Write a brief paragraph describing the website’s overall purpose
and its targeted audience. Create a name for your website.
(b) List at least three general goals for your website. List elements in addition to
text – photos, music, animation, and so forth – that you could include on
your general goals.
(c) Identify the design tools you expect to use to develop your website.
(d) Identify an available domain name and URL for your website. Research to
make sure it is available.
3
3. Design and develop a website for a MNC and describe the following:
(a) Identify the element(s) that you could include on your website that would
convey to its audience that the website’s content is current.
(b) Identify the connectivity tools you will use to encourage users to publish or
promote your content and explain how you will use them.
(c) Identify ways you can promote interactivity at your website.
(d) Create an appropriate tag line for your website and describe how you
will use it in the website’s design.
(e) Describe how you plan to use basic design principles to enhance your
website’s usability.
4. Use any one of the search engine to search for websites for network marketing
companies and describe the following process: (a) Open each website in a
different tab; (b) Review the privacy and data security issues and tools discussed
at each website; and (c) Explain how you would use this information to ensure
the privacy of visitors’ information and the security of visitors’ data at your
website.
2.5 ENTERPRISE RESOURCE PLANNING
1. Rank the various ERP packages in the order of their market share. Give suitable
suggestions for your ranking.
2. Carry out a study of EPC as adopted by SAP and show how it complements the
Generic Modeling Technique.
3. Is IRP implementation same as ERP packages implementation? Give reasons for
your answer with suitable example.
4. Discuss about the organization with ERP and organization without ERP. Which
type of organization is better? Substantiate your views.
2.6 STRATEGIC MANAGEMENT
1. Trace the path taken from organizational resources and organizational behavior
to the development of strategic advantage.
2. In what way can timing and competitor reaction be crucial for a strategic choice?
Discuss.
3. Congruence and co-ordination among strategies should take place through
vertical and horizontal fit. Explain.
4. Companies should evaluate performance on the basis of a combination of
quantitative and qualitative criteria. Why? Discuss.
4
2.7.1 GLOBAL MARKETING
1. Discuss the euro dollar market with international liquidity and role of SDRS.
2. Explain the different positioning strategies consider any four home appliance
items and discuss the positioning strategies adopted by the global marketers.
3. An international company is planning to introduce an ultra modern luxury car.
How will you develop this new product? Explain.
4. Discuss the cultures and ethical issues that affect the global trade with suitable
example.
2.7.2 STRUCTURED SYSTEM ANALYSIS AND DESIGN
1. How can CASE tools be used to support requirements determination? Which
types of CASE tools are appropriate for use during requirements determination?
Explain.
2. With examples, explain how interfaces and dialogues are designed.
3. Elaborate the essential phases of system development life cycle. For each phase,
describe its purpose, inputs and outputs.
4. What are the various ways of process modeling done to software system design?
Explain with illustration.

M.B.A. – 2ND YEAR – Assign

ICFAI Universities     BUY MCQS CLICK HERE

MANAGEMENT PROGRAMME
Term-End Examination
December, 2015
MS-22 : HUMAN RESOURCE DEVELOPMENT
Time : 3 hours Maximum Marks : 100
(Weightage 70%)
Note : There are two Sections A and B. Attempt any three questions from Section A. Each question carries 20 marks. Section B is compulsory and carries 40 marks.
SECTION – A

1. "With global economy and the world becoming a global village, the business enterprises have became extremely cautious of the need for hiring competent human resources and developing core competencies for every organisation." Elaborate this statement and discuss the underlying concept and process, with example.

2. What is Action Research ? How does it differ from OD ? Discuss the important factors to be considered in development of internal self-renewal facilitators, with suitable examples.

3. How does HRD Audit help development process of an organisation ? Explain the concept and discuss how HRD Audit is conducted in an organisation.

4. How does HRD help managing technological changes ? Discuss the role of HRD in developing the changed mindset. Justify with suitable example.

5. Write short notes on any three of the following :
(a) 360 0 Appraisal
(b) Mentoring
(c) Role of Trade Unions in HRD
(d) Career Transition and Choices
(e) Horizontal re-skilling

SECTION - B
6. Read the case given below and answer the questions given at the end.

The National Transport Corporation (hereinafter referred to as NTC), a leading transport organization with a fleet strength of 200 vehicles, is engaged in Parcel Services in South India. The NTC has its headquarters at Madras, and has branches in important locations in Tamil Nadu and other southern states.

Madhavan, a loadman of NTC at Salem, was transferred from Salem to Madura, for long absence from work in the beginning of 1985, though the corporation could have discharged him from service for long absence without permission, for a period of two months. The Branch Manager of Salem, NTC requested the Head of the Human Resources Division to transfer the employee to another location, to enable the employee to correct himself in future. Madhavan was in NTC from the beginning of 1982.

Madhavan reported for duty at Madura, and again after six months of service, started absenting from work as before. The Branch Manager of Madura counselled him several times, but Madhavan did not show any real change in his attitude. A written warning was given to him in October 1985. He again absented himself from duty on 17th December, 1985 for ten days, and after joining duty on 15th January, he was again absent for 10 days. Disciplinary action followed.

At the departmental enquiry held in February 1986, Mr. Madhavan pleaded that he was suffering from jaundice and that he rushed to his village near Salem for taking Ayurvedic treatment and rest. No medical certificate was produced. He admitted his mistake in not applying for leave, to the enquiry officer and requested for mercy.

Based on the admission of the misconduct, the enquiry officer gave the findings that he was guilty. The Branch Manager, Madura was informed about the findings. He recommended dismissal (for provisions refer to Anrtexure-A)

The Chief Executive of NTC, the punishing authority, took the decision that the delinquent was not willing to work regularly. He, however, again directed a transfer to Madras, rather than passing an order of dismissal. This was done, once again, to enable the employee to correct himself.

Before issue of orders, Mr. Madhavan approached the Chief Executive of NTC and requested for mercy. He was not in favour of changing the order of transfer. He, however, referred the matter to the Manager of the Human Resources Division for proper disposal.

The Manager HRD, asked Madhavan, the reasons for absence. He asked Mr. Madhavan how a company would tolerate such absenteeism. He was asked why he failed to produce medical certificates, if he was really sick ? Was he not given an opportunity twice to correct himself, once by the Branch Manager, Salem and later by the Branch Manager, Madura ? Madhavan had no answer to these questions. He, however, requested the Manager to give him one last chance. He had no complaints against the Branch Managers. The management assured support to him if his version was convincing. Madhavan then narrated his family background.

Madhavan's Family Background

He was born to Gundappan and Palaniammal. He had two eldei sisters, four elder brothers and another brother younger to him. His sisters and two brothers were living separately after marriage. He got the job as a loadman in NTC in 1982 at Salem, through his brother-in-law, another senior loadman at NTC. Another unmarried brother of his, aged 33 was employed in a hotel and was living separately. He was living with his parents, a disabled brother aged 35 and his younger brother at Kamandapatti (Please refer Annexure-B) till the end of 1984 in the family house. He was the bread winner of the family.

Madhavan was now living at Omalur, with his wife Madhavi aged 22. Madhavi's tale was a tragic one. A native of Taramangalam, 10 kms, from Omalur, her father was in the military, and was now no more.

She was married in 1983 to her father's sister's son Gopal. However, she was ill-treated by both her in-laws and her husband and deprived of her ornaments. Disillusioned, she applied for a divorce and got an alimony of !. 2,000. This helped her to establish a small grocery shop at Omalur and settling down with
her sister's family.

Here Madhavan developed intimacy with Madhavi much to the dislike of her sister, and another Gunapalan, a person known to Madhavan. Gunapalan wanted to marry Madhavi. But Madhavi had no interest in him. Gunapalan in this background posed serious problems to Madhavi especially after Madhavan's transfer to Madura. Gunapalan was determined to win her hand. He told her twice that she will have to forget Madhavan, or else she will have to blame herself for the consequences. Threats
followed.

Madhavan got a letter from Madhavi. She wanted real protection. She had antagonized Gunapalan and could not completely rely on her married sister. They should marry - she wrote to him. Madhavan reached Omalur to see that Madhavi's shop was burgled by unknown persons. There was a rumour in the air that GUnapalan was behind everything

Madhavan decided to marry Madhavi. He married her from the Madura Temple and later went on a pilgrimage for a fortnight. He, however, did not inform the NTC officials and employees about his marriage. He never applied for leave as well during the marriage on 6^th January, 1986. What followed was the disciplinary action against Madhavan and his entreaty against transfer.

Madhavan gave a definite undertaking to the Manager that he would be diligent in the work in future and that the management could terminate his services, upon any complaint in future.

The Manager (HRD) contacted the Branch Managers of Madura and Salem and took them into confidence. The family background was fully explained to both the Branch Managers. It transpired that Madhavan had never explained his problems to either of them. Both Managers agreed to abide by the decision of the Manager (HRD) to help the employee concerned. Both promised to counsel Madhavan as well, if he was posted either at Madura or Salem

The Manager (HRD) taking into account his family background passed an order transferring the employee to Salem.

Questions :
(a) What should be your stand on this issue as the Head of HRD Division of the organisation, viewing the problem in the area of Human Resources Development to correct the employee ?

(b) Do you think that the employee cannot be corrected as he has absented continuously for long periods while at Salem and Madura and that sympathy shown to him will amount to a premium on indiscipline, adversely affecting the corporate image of the organisation and the employee ?

(c) Are you of the view that it is possible to correct him by the theory of constructive discipline and if so, how ?

(d) Are you of the view that if you transfer him to his home town, Salem, Madhavan would prove himself to be a good performer as he will be in a position to discharge his duties as an employee and as a sincere family member ?

Annexure – A Provisions in Standing Orders
Habitual absence without leave or absence without leave for more than 10 days. Habitual late attendance.

Punishment - An employee who is found guilty of a misconduct may be punished as provided herein, depending upon the gravity of the misconduct committed by the employee.
(a) Fine, up to 2% of monthly salary
(b) Warning
(c) Demotion
(d) Stoppage of increment
(e) Suspension for 30 days
(f) Discharge or dismissal

The management has the right to transfer employees from head office to branches and vice versa for exigencies of service.