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MANAGEMENT PROGRAMME
Term-End Examination
June, 2015
MS-21 : SOCIAL PROCESSES AND
BEHAVIOURAL ISSUES
 1. Describe the process of Perception and the external and internal factors influencing selective
attention. Explain how perception plays an important role in organizations.
2. Distinguish between group and team. Briefly discuss guidelines for developing effective teams
and their sustenance.
3. Discuss the importance of Behaviour modification in organisations and ethical issues related to it with examples.
4. Describe the nature of functional and dysfunctional conflicts and discuss the positive
and negative consequences of conflict withsuitable examples. MS-21 1 P.T.O.
5. Write short notes on any three of the following :
(a) Learning organisations.
(b) Attributes of work culture.
(c) Structural sources of power.
(d) Porter and Lawler's Model of motivation.
(e) Dynamics of downsizing.