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MANAGEMENT PROGRAMMEDecember, 2015MS-21 : SOCIAL PROCESSES AND BEHAVIOURAL ISSUESTime : 3 hours Maximum Marks : 100 (Weightage 70%)Note : (i) There are two Sections A and B. (ii) Attempt any three questions from Section - A. Allquestions carry 20 marks each.(iii) Section - B is compulsory and carries 40 marks.

SECTION - A1. What are the strategies available to a manager in an organisational set to enhance employee motivation ?

2. Briefly describe the components of Emotional intelligence and its importance in organisations. Can emotional intelligence be learnt ? Discuss in brief.

3. Briefly discuss different group decision makingtechniques and their strengths and weakness.

4. Describe Johari Window Model and Transactional analysis. Discuss how these models help in strengthening interpersonal relations ?

MANAGEMENT PROGRAMME Term-End Examination June, 2015 MS-21 : SOCIAL PROCESSES AND BEHAVIOURAL ISSUES  1. Describe the process of Perception and the external and internal factors influencing selective attention. Explain how perception plays an important role in organizations. 2. Distinguish between group and team. Briefly discuss guidelines for developing effective teams and their sustenance. 3. Discuss the importance of Behaviour modification in organisations and ethical issues related to it with examples. 4. Describe the nature of functional and dysfunctional conflicts and discuss the positive and negative consequences of conflict withsuitable examples. MS-21 1 P.T.O. 5. Write short notes on any three of the following : (a) Learning organisations. (b) Attributes of work culture. (c) Structural sources of power. (d) Porter and Lawler's Model of motivation. (e) Dynamics of downsizing.

MS-21 : SOCIAL PROCESSES AND BEHAVIOURAL ISSUES

June-2013

SECTION – A

MS-21    June, 2007

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1. Describe  different  sources of  power  and  discuss its dynamics  in  an organisatioh,  with relevant  examples.

2.  What  is  motivation  ?  Discuss  the  Maslow's  and McClelland's  theories  of  motivation  and their  relevance  in the  present  day  context.

MS-21    June, 2008

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1. Review  and  describe  Herzberg's  work  motivation  theory and discuss  its relevance  for  organizational  processes.

2.  Describe  the  importance  of  counselling  process  in organisations  and  discuss  the  ethical  issues  involved  in counselling.  Discuss  how  an organization  can handle them.

3. Identify  and  deliberate on  group  processes.  Discuss the measures  ons  could adapt  to  improve  group  productivity.

MS-21    June, 2009

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1. Describe  any two  models of  group  development and  discuss  how  group  effectiveness  could be improved.

2. What  is Perception  ?  Discuss the  implications  of Perception  in organis ational  functioning.  Illustrate with  examples.

3. Describe  the  importance  of  Behaviour Modification  in  organizations  and briefly  discuss the  importance  of  ethics  in  behaviour modification.

MS-21    June, 2010

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1. Describe power dynamics in an organisation and explain how power can be used ethically ? Cite examples.

2. Discuss the process and management of ethical counselling in organisation set ups. Illustrate with a suitable example.

3. Describe any one approach to conflict process and discuss various conflict Management styles and their relevance citing suitable examples.

MS-21    June, 2011

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1.  Briefly discuss the role of Manager with reference  to paradigm shift in the present day business  context.

2.  What is perception ? Discuss the role of perception  in organisations. How can errors in perception  be overcome ? Justify your answer with suitable  examples.

3.  Describe the importance of Behaviour  Modification in organisations. Briefly discuss the  role of ethics in Behaviour Modification.

MS-21    Dec, 2007

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1.  Identify  the  reasons  for  growing importance of  values  in  an organisation.  Discuss  impact  of  Globalisation  on  value systems  in  the  organisations.

2.  Describe  Herzberg's Motivation  and  their context. and  McClelland's  theories  of relevance  in  today's  organisational

MS-21    Dec, 2008

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1.  Describe  briefly the  salient  features  of  counseling in  organizations.  Discuss  the possible  outcomes of counselling.

2.  Explain briefly  the  Behaviourist  and Cognitive approaches  to  learning  and  their  relevance  in organizations.

3.  How  do groups  form  ?  What are  the conditions for  enhancing  group  effectiveness.

MS-21    Dec, 2009

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1. Describe Maslow's need hierarchy theory and it's relevance in the present day organizational context.

2. Describe Johari window model in enhancing interpersonal relations.

MS-21    Dec, 2010

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

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MS-21    Dec, 2011

MS-21 : SOCIAL PROCESSES AND  BEHAVIOURAL ISSUES

1.Describe the growing importance of Teams in  today's business scenario. Discuss the processes  involved in building effective Teams.

2. Discuss any two theories of motivation and their  usefulness in organisation cite suitable examples.